Service and Repairs
When you purchase hearing aids through Carolina Hearing Associates, the fees include impressions for custom products, fitting of the hearing aid(s), orientation to the hearing aid(s), service and cleaning and follow-up appointments for one year after purchase. All hearing aids come with a manufacturer's warranty, the length of this warranty varies between manufacturers and level of technology purchased. The terms and length of your warranty will be discussed with you at the time of your fitting.
Services for your hearing aids after the first year range from $50-75.00. These may include cleaning, minor adjustments, reprogramming due to change in hearing or minor repairs out of warranty.
If you were fit with amplification at another practice, Carolina Hearing Associates can clean and make adjustments to your hearing aid(s), as long as they are a manufacturer that we work with (i.e., Phonak, Oticon, Unitron). Cleaning and minor adjustments (i.e., activating volume control, adding additional program) will be assessed a fee of $50.00. Reprogramming of your amplification will be assessed a fee of $75.00 and will have a 30 day warranty.
Fitting Donated Amplification
If you have received donated behind-the-ear hearing aids from a family member or friend Carolina Hearing Associates will perform a hearing aid evaluation to ensure that the amplification is appropriate for your hearing loss. Our audiologist can reprogram the behind-the-ear hearing aids for your hearing loss once it is determined that they are appropriate. There is a $75.00 charge for reprogramming, which includes the fitting, orientation, and a 30 day warranty. Any hearing aids that fit entirely in the ear is a custom piece and cannot be fit for another individual.
Hearing Aid Adjustments
Amplification originally purchased through Carolina Hearing Associates can be cleaned and adjusted by our audiologist, as needed, free of charge, as long as the device is under a manufacturer's warranty. Amplification that is no longer under warranty may still be serviced by our audiologists, but a service fee of $50.00 per hour will be charged based on the length of the appointment. Fee assessed in 15 minute increments. For example: If your appointment takes 30 minutes, you will be charged $25.00. Patients are responsible for payment at the time of service.
If you own amplification originally dispensed from another practice, Carolina Hearing Associates can clean and adjust your hearing aid, FM system, or osseointegrated processor. Note a service fee of $50.00 per hour will be charged based on time spent in 15 minute increments (see above example).
Methods of Payment
Checks should be made payable to: Carolina Hearing Associates. We also accept cash, Care Credit, Discover, VISA and MasterCard for purchases of amplification and their accessories.
Although it is possible that problems with hearing aids may be resolved without needing to schedule an appointment, this is not always the case and it may be necessary to see you with your hearing aid. Please call the office to determine if an appointment is necessary. The telephone number is: 803.744.2700.
For hearing aids originally purchased through Carolina Hearing Associates, there is no charge for the repair service as long as the hearing aids are under a manufacturer repair warranty. If they are out-of- warranty and can be repaired in this clinic, a service fee will be charged. If they cannot be repaired here, the hearing aid will be sent to the manufacturer following your approval. Prices vary by manufacturer. A repair estimate will be provided before any service to your hearing aids is performed.